ONLINE RETURN POLICY
We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit, exchange, or refund. See details below.
- Items must be in their original, unworn condition
- Resized items, custom projects and special orders, candles + fragrances are final sale
- All international orders are final sale
- All shipping and handling fees are non-refundable
- Sale items (items that have been marked down) are final sale
- Exchanged items, or items purchased with store credit, are final sale
- Exchanges on orders from NYC, LA and Oakland may have taxes due
If you would like to request a return or exchange for an online purchase, please send an email to online@shopesqueleto.com, or call/text us at (510) 239-3769, within 7 days of receiving your order and we will guide you through the return process. If you have any questions or concerns, please feel free to contact us.
IN-STORE RETURN POLICY
All purchases made through the brick-and-mortar shops can be returned for exchange or store credit only. We do not offer refunds for items purchased in store. If the item is a gift, the return window may be extended; please speak with a sales associate prior to purchase. If you have any other questions or concerns, please feel free to contact us.
- All returns must be accompanied by a receipt within 7 days of the purchase
- Items must be in their original, unworn condition
- Resized items, custom projects and special orders, candles + fragrances are final sale
- Sale items (items that have been marked down) are final sale
- Exchanged items, or items purchased with store credit, are final sale
- Exchanges on orders from NYC, LA and Oakland may have taxes due