RETURN POLICY

 

ONLINE RETURN POLICY

We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit, exchange, or refund. See details below.

  • ltems must be in their original, unworn condition
  • Resized items, custom projects, special orders, items purchased at trunk shows, candles + fragrances are final sale
  • All international orders are final sale
  • All shipping and handling fees are non-refundable
  • Sale items (items that have been marked down) are final sale
  • Purchases paid in full by Loyalty are final sale
  • Exchanged items, or items purchased with store credit, are final sale
  • Exchanges on orders may result in additional taxes or a balance due

If you would like to request a return or exchange for an online purchase, please send an email to online@shopesqueleto.com, or call/text us at (510) 239-3769, within 14 days of receiving your order and we will guide you through the return process. If you have any questions or concerns, please feel free to contact us.

 

 

IN-STORE RETURN POLICY

All purchases made through the brick-and-mortar shops can be returned for exchange or store credit only. We do not offer refunds for items purchased in store.

  • All returns must be accompanied by a receipt within 14 days of the purchase
  • Items must be in their original unworn condition
  • Resized items, custom projects, special orders, items purchased at trunk shows, candles + fragrances are final sale
  • Sale items (items that have been marked down) are final sale
  • Purchases paid in full by Loyalty are final sale
  • Exchanged items or items purchased with store credit are final sale
  • Exchanges on orders may result in additional taxes or a balance due