RETURN POLICY

 

ONLINE RETURN POLICY

We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit, exchange, or refund. See details below.

  • ltems must be in their original, unworn condition
  • Resized items, custom projects, special orders, items purchased at trunk shows, candles + fragrances are final sale
  • All international orders are final sale
  • All shipping and handling fees are non-refundable
  • Sale items (items that have been marked down) are final sale
  • Purchases paid in full by Loyalty are final sale
  • Exchanged items, or items purchased with store credit, are final sale
  • Exchanges on orders may result in additional taxes or a balance due

Beginning DECEMBER 1st, our EXTENDED ONLINE HOLIDAY RETURN POLICY is in effect. Returns and Exchanges must be initiated by JANUARY 10th. 

If you would like to request a return or exchange for an online purchase, please send an email to online@shopesqueleto.com, or call/text us at (510) 239-3769, within 14 days of receiving your order and we will guide you through the return process. If you have any questions or concerns, please feel free to contact us.

 

 

IN-STORE RETURN POLICY

All purchases made through the brick-and-mortar shops can be returned for exchange or store credit only. We do not offer refunds for items purchased in store.

Beginning DECEMBER 1st, our EXTENDED IN-STORE HOLIDAY RETURN POLICY is in effect. All items must be exchanged or returned for store credit by JANUARY 10th. If you have any other questions or concerns, please feel free to contact us.

  • All returns must be accompanied by a receipt within 14 days of the purchase
  • Items must be in their original unworn condition
  • Resized items, custom projects, special orders, items purchased at trunk shows, candles + fragrances are final sale
  • Sale items (items that have been marked down) are final sale
  • Purchases paid in full by Loyalty are final sale
  • Exchanged items or items purchased with store credit are final sale
  • Exchanges on orders may result in additional taxes or a balance due