Shopping in Oakland
Thank you for scheduling an appointment with us! Our appointment system allows for one on one shopping with one of our sales associates.
- A mask will be required for all in store and curbside shopping appointments
- Please remember to maintain 6 feet of social distance during your appointment time
We have several cleaning protocols that have been put into place to ensure the safety of both our customers and sales associates. All jewelry that you will be trying on will be cleaned before and after your appointment. We are spacing out our appointments so that we have an appropriate amount of time to clean between customers.
We've been working hard to get our shop back up and running and we ask that you please respect our rules and space once you've arrived for your appointment. Thank you for your continued support and we cannot wait to see you at the shop soon.
If you would like to book some time with one of our Sales Associates please:
- please select what kind of experience you would like (virtual or in-store shopping)
- click "Select Date + Time"
- choose your desired date and time
You will then need to checkout to confirm the appointment
We are happy to accept returns if you are not satisfied with
your purchase. Items can be returned for a store credit,
exchange, or a refund to the original form of payment.
- Items must be in their original, unworn condition
- Resized items and special orders are final sale
- All International orders are final sale
- All shipping and handling fees are non-refundable
If you would like to request a return, please contact us within 7 days of receiving your order and we will guide you through the return process.
If you have any questions or concerns, please feel free to contact us.
An alternative to traditional credit cards, Affirm allows you to pay for most items on our website using flexible financing over a period of time. After providing some personal information in a short application process—either through the pre-qualify link below or at checkout—you’ll receive an immediate decision on your eligibility to purchase with payments over 3, 6 or 12 months.*
Affirm only conducts a soft credit check, which won’t affect your credit score, and keeps all sensitive information safely encrypted and protected using industry standard security protocols. There are no hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.
- After adding items to your shopping bag, proceed to checkout, enter your shipping address and click “Pay Monthly with Affirm” under Billing & Payment.
- Enter your billing address and click “Continue to Affirm” to launch the Affirm pop-up experience.
- Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
- Once you’re approved and checkout is complete, we will process and ship your order within our standard processing times.